ODOO BONVOICE INTEGRATION
Overview
Introducing Zestybeanz’s Odoo Bonvoice Integration module, Bonvoice is an advanced telecommunication solution that manages calls, messages, and customer interactions.Our module ensures that every call made or received through Bonvoice is automatically logged into Odoo. This functionality is especially valuable for sales and support teams, as it allows them to track all customer and prospect interactions seamlessly. Users can access call logs directly within Odoo, including details such as call duration, caller information, and call outcomes.
Exploring Odoo Bonvoice Integration module
Installation
Get the module from Odoo App store
https://apps.odoo.com/apps/modules/14.0/zb_odoo_bonvoice_integration
Extract the file from your system after the download finishes. You will be able to see a folder named- zb_odoo_bonvoice_integration
Copy and paste this folder inside your Odoo Add-ons path.
Now, open the Settings menu. Here, click on Activate the Developer Mode.
Then, open the Apps menu and click on ‘Update Modules List’.
In the search bar, remove all the filters and search zb_odoo_bonvoice_integration.
You will be able to see the module in the search result. Click on ‘Install’ to install it.
After Installing the Module
A new menu 'Bonvoice Integration' will be added under the main menu.
Selecting this menu will display a view featuring a Transaction menu with a Call Log submenu, where call log details are stored.
Working
Bonvoice Call Log API is built for backend systems. It sends call data to a user-specified HTTP endpoint using JSON format for both requests and responses using Postman.
The image illustrates a successful POST request to the Bonvoice Call Log API, where call data is sent in JSON format and the server responds with a status code 200 to confirm receipt.
After the POST request from Postman, the call log details are stored in the Bonvoice Integration Odoo interface based on the call direction, whether inbound or outbound.
An 'Add' button is in each line of call logs.
While clicking this button opens a popup that allows you to save the record as an opportunity in CRM.
Reference - PUSH Request Details
Key Features
API Integration: Connects Odoo with the Bonvoice Call Log Push API.
Data Reception: Receives call data in JSON format from Bonvoice.
Real-Time Updates: Processes and integrates call logs into Odoo immediately.
Server-Side Operation: Handles data interactions backend, without user intervention.
Conclusion
In conclusion, ZestyBeanz’s Odoo Bonvoice Integration module makes it easy to track calls and customer interactions directly in Odoo. It saves time by automatically logging call details, helping sales and support teams stay organized and respond quickly. This simple, real-time connection improves communication and boosts overall efficiency.
https://apps.odoo.com/apps/modules/14.0/zb_odoo_bonvoice_integration