Customer Experience Upgrade in Odoo 19: Wallets, Gift Cards & Loyalty!
January 22, 2026by
admin
Customer Experience Upgrade in Odoo 19: Wallets, Gift Cards & Loyalty!
Introduction Odoo 19 introduces several upgrades in the Sales module aimed at making selling smoother, improving customer experience, and giving sales teams more control. These changes mainly focus on better payment methods, cleaner quotations, and improved integration options.
1. Flexible Customer Loyalty Options
In Odoo 19, loyalty programs can now be targeted to specific products and categories. This helps businesses run smarter promotions without giving rewards on all items.
2. Improved Quotation Formatting
The quotation builder now supports default headers and footers, so companies can maintain consistent branding automatically. It reduces manual editing and speeds up quote creation.
3. Amazon Ireland Marketplace Support
With added support for Amazon Ireland, sellers can connect Odoo to manage pricing, listings, and inventory directly inside the system. It helps multi-channel selling become easier and centralized.
4. Salesperson Continuity Tracking
When a lead or visitor gets assigned to a salesperson once, Odoo can maintain that relationship automatically for future interactions. This results in better follow-ups and customer handling.
5. Smarter Commission Adjustments
Managers can now reassign commission values between multiple salespeople based on deal effort. This makes compensation fair when multiple people work on the same deal.
6. Separate “Print” and “Send” Actions
Odoo 19 lets users print a quotation and mark it as sent without emailing it. This is helpful in cases where physical copies or external communication methods are used.
7. Customer Wallet Top-Up from Portal
Customers can directly add funds to their wallet via the portal. This feature speeds up purchases and supports prepaid models.
8. Partial Payments for Invoices
Clients are now able to make partial payments online, which supports deposits, installments, and milestone-based billing.
Conclusion
The updates in Odoo 19’s Sales module are centered around workflow efficiency, customer convenience, and better sales management. From new payment options to improved quoting and marketplace support, Odoo 19 gives businesses a stronger and more flexible sales environment.
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